jawa 9 Privacy Policy

1 Introduction and Scope

jawa 9 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy explains how jawa 9 collects users' personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure.

This policy applies to jawa 9's main website, mobile application, and all associated digital services. By registering, logging in, or using any service on the site, you are considered to have accepted the terms of this privacy policy. Reading this policy together with our Terms and Conditions will give you a clear understanding of the overall terms of using the site.

To ensure the security of your information, we follow internationally recognised data protection practices. If you have any questions, you can reach us through the site's support channels.

2 What Information We Collect

2.1 Identity Information

When opening an account, jawa 9 collects certain basic identity information from the user. This includes:

• Full name
• Date of birth (for age verification — users under 21 cannot open an account)
• National ID or passport number (when identity verification is required)
• Address

2.2 Contact Information

To stay in touch with users, we collect:

• Mobile number
• Email address

2.3 Financial Information

For deposits and withdrawals, we hold certain payment-related information — such as bKash, Nagad, Rocket or bank transfer account numbers (not stored in full; partially masked for security).

2.4 Technical and Usage Information

Information automatically collected for the smooth operation and security of the site includes:

• IP address
• Browser and operating system type
• Device ID
• Login time and session duration
• Which pages of the site were visited and for how long

3 How We Collect Information

jawa 9 collects information in several ways:

3.1 Information Provided Directly

Information you provide when filling in the registration form, completing the identity verification process (KYC), making deposit or withdrawal requests, and contacting the support team is collected directly.

3.2 Automatic Collection

When browsing the site or app, some information is collected automatically via cookies, web beacons, and similar technologies. See section 7 for details.

3.3 Via Third Parties

Some information may be verified through payment providers (such as bKash, Nagad), identity verification services, and fraud prevention systems.

4 Purpose of Using Your Information

The information collected is used for the following purposes:

• To create, manage, and secure accounts
• To process deposits and withdrawals
• To complete identity verification (KYC) and protect accounts
• To prevent fraud, money laundering, and other misuse
• To determine eligibility for bonuses, promotions, and VIP benefits
• To resolve technical issues on the site and improve the experience
• To provide customer support via live chat and email
• To personalise services according to user preferences
• To meet legal and regulatory obligations

Your information is never sold or used for unauthorised purposes.

5 Sharing Information with Third Parties

jawa 9 never sells your personal information. However, certain information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology infrastructure management. They are given access only to the information necessary to carry out specific tasks, and are bound by strict confidentiality terms.

5.2 Legal Obligations

If disclosure of information is required as part of a court order, a lawful request from a government authority, or a legal process, jawa 9 will be obliged to comply.

5.3 Fraud Prevention

If fraud, deception, or account misuse is established, relevant information may be sent to the appropriate authorities.

5.4 Corporate Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred, but users will be notified in advance.

6 Data Storage and Security Measures

jawa 9 follows industry-standard technical and procedural measures to keep your personal information secure:

• SSL (Secure Socket Layer) encryption is used for data transmission
• Sensitive data (such as passwords) is stored in encrypted form — never in plain readable text
• Only authorised staff have access to the servers, and a log of each access is maintained
• Regular security audits are conducted
• Firewalls and intrusion detection systems are kept active
• Payment information is not stored directly on jawa 9's servers — it is processed directly by the payment gateway

However, data transmission over the internet is not entirely risk-free. Users should therefore take personal responsibility to use strong passwords and keep their login details private.

7 Cookies and Tracking Technologies

jawa 9's website and app use cookies and similar technologies. Cookies are small text files stored on your device.

7.1 Use of Cookies

• To maintain login sessions (to avoid entering your password every time)
• To remember language and other preferences
• To analyse site performance
• For security verification and fraud prevention

7.2 Cookie Control

You can disable cookies from your browser settings. However, this may limit some site functionality, particularly login-related features.

8 Protection of Minors' Information

jawa 9 is strictly for persons aged 21 or older. We never intentionally collect information from anyone under 21.

Age is verified at the time of registration and confirmed again during the identity verification process. If we find evidence that a minor has opened an account, that account will be closed immediately and the information collected will be deleted.

Our responsible gaming policy is discussed in more detail on the Responsible Gaming page.

9 User Rights

Every user registered with jawa 9 holds the following rights regarding their own information:

9.1 Right to Access

You may request to know what information we hold about you. Submit a request through the support channel and the information will be provided within a set timeframe.

9.2 Right to Correction

If your profile contains incorrect or outdated information, you may request a correction. The correction will be made after identity verification.

9.3 Right to Deletion

If you request account closure, we will delete information that falls outside any legal or regulatory obligation to retain. However, some information must be kept for a set period to comply with anti-money laundering and financial regulations.

9.4 Right to Object to Processing

If you have an objection to the processing of your information for a specific reason, please contact us. Each request will be reviewed and appropriate action taken.

10 Data Retention Period

jawa 9 retains your personal information only for as long as necessary:

• Information on active accounts is retained until the account is closed
• Financial transaction records are kept for a set period as required by law
• Information related to accounts linked to fraud or misuse may be retained for an extended period
• Marketing-related information is deleted if the user withdraws consent

Once the set retention period has passed, information is securely deleted or anonymised.

11 Policy Changes and Notifications

jawa 9 reserves the right to change or update this privacy policy at any time. After any change, the new policy will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, registered users will be informed via email or a site notification. Continuing to use the site after a change will be taken as your agreement to the new policy.

For a complete understanding of our terms of service, also visit the About Us page, which presents an overview of the jawa 9 platform and its approach.

12 Contact

If you have any questions, comments, or requests about this Privacy Policy, please contact us:

• 24/7 Live Chat: Via the chat button in the bottom-right corner of any page on the site
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. We will respond to privacy-related requests as quickly as possible after receiving them.